Diagnosing the issue

• Is the problem with my Wii Remote?

  Make sure that the pointer lens – the tinted section at the top of your Wii Remote – isn’t dirty or obstructed, as this could cause issues with the Sensor Bar’s recognition software.

  To check the buttons on your Wii Remote are working, access the Main Menu and use the + and – buttons to scroll through the menus.

  You should also check the battery level of your Wii Remote, as our experience has taught us that the cursor may not appear when the battery level is at one flashing light or less. If this is the case, try replacing your batteries with fresh ones.

• I’ve replaced the batteries with new ones, but the cursor still doesn’t appear…

  All four LEDs should flash when you’ve inserted the new batteries, but if this doesn’t happen your Wii Remote may need to be repaired.

• What else could I do?

  You can also try to sync your Wii Remote from scratch. For more details, see How do I synchronise one or more Wii Remotes…

  If you return to the Wii Channel Menu the cursor should appear, however your console will only recognise the Wii Remote designated to Player One in the Mii Channel or Photo Channel menus.

• Is the problem with my Sensor Bar?

  There may be problems with the connection between your Wii Remote and Sensor Bar. Make sure that when playing your Wii that you are positioned between 3 and 10 feet away from the Sensor Bar, and that there are no bright lights that could interfere with the Wii Remote.

  You should also check the cord of the Sensor Bar for any frayed wires or kinks, and ensure that it’s not being obstructed in any way.

  If you can scroll through the menu but the cursor still doesn’t appear, it’s likely that there is a problem with your Sensor Bar.