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Wii Support

Here’s where you’ll find all our topics and video tutorials, so we can get to the bottom of any issues you’re having.

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I’m having problems with some Game Discs…

My Wii will play some Game Discs, but others don’t work. What should I do?

Check the bottom of the discs – the side with no labels or writing – for any dirt or damage.

If the discs looks dirty due to fingerprints, smudges, dust, etc. you should follow the instructions from How to clean a Game Disc… and try the Game Disc again.

If the problem persists, or if the games look like they have any scratches or cracks, your Game Discs will need to be replaced.

My Wii only plays certain Game Discs. What should I do?

If you’re only able to play one type of Game Disc – e.g. Wii but not GameCube Game Discs – then it’s likely there is a problem with your Wii console and it will need to be fixed.

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