Applies to: Nintendo Wii
Follow the instructions below if one Game Disc is causing problems with your Wii.
If this is the case, you’ll need to check the bottom of the disc – the side with no labels or writing – for any dirt or damage.
If the disc looks dirty due to fingerprints, smudges, dust, etc. you should follow the instructions from How to clean a Game Disc… and try the Game Disc again.
If the problem persists, or if the game looks like it has scratches or cracks, your Game Disc will need to be replaced.
Follow the instructions above first. If this doesn’t work, you may need to try the Game Disc in another Wii console.
Unfortunately we can’t tell if the problem is with your Wii or the game. You’ll need to send us both to be repaired.
The problem appears to be with your Wii, so it may need to be fixed.
Your Game Disc will need to be repaired or replaced.
You can book your Wii or Game Disc(s) in for inspection by the Nintendo Customer Support Team.