Diagnosing the issue

• The speaker on my Wii Remote is crackling, or there’s no noise at all…

  Quite often, the speaker won’t work because the game you’re playing isn’t compatible. Check the instruction manual for the game to see if this is the case.

• The game is definitely compatible. What should I do?

  1. Press the HOME Button on the Wii Remote you’re having problems with
  2. Select the Wii Remote Settings from the menu
  3. Press the + or – buttons to increase or decrease the volume of your Wii Remote

• This hasn’t worked, what else can I do?

  Remove the batteries from your Wii Remote and leave them to rest for one minute before reinserting.

  Your Wii Remote can also pick up wireless interference from other household objects, so make sure it’s away from any cordless phones, microwaves, etc.

• My Wii Remote doesn’t rumble…

  1. Go to the HOME menu and check the battery level – if it’s low the Wii Remote might not rumble
  2. Check that the rumble feature is turned on in Wii Remote Settings
  3. Go to the Wii Menu and point the cursor at the bottom-left corner of the screen – this should cause your Wii Remote to rumble.

  If this doesn’t help and it significantly interferes with your enjoyment of the system, we’ll happily repair your Wii Remote. There will be a charge, and details of these costs can be found on our guideline prices for out-of-warranty repairs page.

• I’m having problems with the buttons on my Wii Remote. What can I do?

  Depending on whether your buttons are stuck, or simply not responding, the advice below should be able to help.

• The buttons on my Wii Remote aren’t responding…

  If you’re only having problems with one game, check the instruction manual to make sure the game in question makes use of the button(s) you’re experiencing problems with. If this doesn’t help, you’ll need to check if this problem happens in other games.

  If it’s more than one game, then it’s likely your Wii Remote is faulty, and will need further inspection.

• My buttons are sticking/ stuck down completely. What can I do?

  If this is the case, try cleaning the buttons on your Wii Remote using the following method. You’ll need:

  • A toothbrush (with no toothpaste on it)
  • 1 cup of warm water
  • Paper towels

  Its important to remember that you should not submerge your Wii Remote into the water, as this will cause permanent damage that is not covered by your warranty.

  Remove the batteries from your Wii Remote before you start, then slightly dip the toothbrush into the water and scrub the area around the buttons – making sure to work the bristles down the sides of the buttons.

  Once you’ve done this, dry your Wii Remote off with a paper towel and leave it to dry – face down – for at least two hours. After it has dried, test it for a proper response. It may need to be cleaned more than once, so repeat the steps above if necessary.

  If you’d like us to clean your Wii Remote, we’ll happily do so. There will be a charge, and details of these costs can be found on our guideline prices for out-of-warranty repairs page.