Diagnosing the issue

• I’ve bought a new Wii Remote and it won’t work. What should I do?

  All new Wii Remotes will need to be synced to your Wii before you can play with them. Follow the steps below to sync your new Wii Remote.

  1. Place batteries in your Wii Remote
  2. Turn on your Wii Console
  3. Remove the battery cover on the back of your Wii Remote and press the SYNC button – you’ll find it just below the batteries – until the Player LED blinks
  4. Open the SD Card Slot cover on the front of your Wii Console, then press the red SYNC button on the inside of the compartment
  5. When the Player LED stops blinking, the Wii Remote has been synced. The illuminated LED indicates what player number the new Wii Remote is (1-4)

  This process must be repeated for all new Wii Remotes.

• My Wii Remote was synced, but doesn’t work any more. What now?

  1. Turn on the Wii Console and wait until the Health and Safety screen appears. Make sure you don’t press the A Button to advance.
  2. Open the SD Card Slot cover on the front of your Wii, then press and hold the red SYNC button for 15 seconds. This will clear all synced Wii Remotes from the system.
  3. To resync your Wii Remote, remove the battery cover on the back of your Wii Remote and press the SYNC button – you’ll find it just below the batteries – until the Player LED blinks.
  4. Open the SD Card Slot cover on the front of your Wii Console, then press the red SYNC button on the inside of the compartment.
  5. When the Player LED stops blinking, the Wii Remote has been synced.

  If the steps above don’t work, remove the batteries from your Wii Remote and set aside for 2-3 minutes. Reinsert the batteries and sync the Wii Remote again to test for a proper response.

  If the advice above has not worked, try to sync another Wii Remote.

• I have another Wii Remote available, but that doesn’t sync either…

  If multiple Wii Remotes won’t sync, you’ll need to send us your Wii console and Wii Remote(s) for further inspection.

• My other Wii Remotes work. What should I do with the faulty one?

  You’ll need to send us your faulty Wii Remote for inspection.

• I don’t have another Wii Remote to test? What should I do?

  You’ll need to send us your Wii console and Wii Remote for inspection, that way we’ll be able to identify the problem.