My screen goes black or has black lines…

Applies to: Nintendo DS, NIntendo DSi, Nintendo DSi XL, Nintendo DS Lite

Summary

This guide will be useful if your screen goes blank or black lines appear on your LCD screen when you’re playing your Nintendo DS.

Diagnosing the issue

You’ll need to work out if there’s a fault with a specific game, your Nintendo DS system, or both. Follow the instructions below to find out what the problem is.

Make sure your system is fully charged, insert the Game Card you’re having problems with and switch on your system. If it doesn’t work, try the game in another Nintendo DS system.

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Still have an issue?

You can book your Nintendo DS or Game Card in for inspection by the Nintendo Nintendo Customer Support Team.

Please note that we are only able to repair or replace games that have come directly from Nintendo.