My Nintendo DS turns off while I'm playing...

If your Nintendo DS system switches off when you’re playing it, follow the advice below.

Diagnosing the issue

When this happens, what you do next depends on what colour the power light goes when the system shuts down.

The power light is red when the system turns off

If the light is red constantly, or flashes red when the system turns off, you’ll need to charge your system’s battery. If the charge doesn’t last as long as it used to, follow the advice found at The charge doesn’t last very long on my Nintendo DS console…
The power light is blue when the system turns off

If this is the case it’s likely there is a problem with the system, which will need to be fixed.

If you’re still having problems with your Nintendo DS system after following the advice above, you’ll need to send it for further inspection.

You can book your Nintendo DS in for inspection by the Nintendo Customer Support Team.