My game freezes during gameplay...

Applies to: Nintendo DS, NIntendo DSi, Nintendo DSi XL, Nintendo DS Lite


If your Nintendo DS system freezes in the middle of gameplay, follow the advice below.

Diagnosing the issue

The first step is to work out if there’s a fault with a specific game, your Nintendo DS system, or both. Follow the instructions below to establish where the problem lies.

Make sure your system is fully charged, insert the game card you’re having problems with and switch on your system.

If the problem occurs again, try the game in another Nintendo DS system.

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Still have an issue?

You can book your Nintendo DS and Game Card(s) in for inspection by the Nintendo Customer Support Team.

Please note that we are only able to repair or replace games that have come directly from Nintendo.