Diagnosing the issue

• Are the buttons working?

  If the buttons are working, but are performing different commands to what you are expecting, check that you have them set up correctly.

  If this isn’t an option, consult the game’s manual for details of the default button configuration.

• It’s only a problem with one game. What should I do?

  You should also try the game in a different Nintendo DS system, as it may be that there’s an issue with the both the game and the system.

• I can’t try my game in another Nintendo DS system…

  Unfortunately we can’t tell if the problem is with your Nintendo DS or the game. You’ll need to send us both for further inspection.

• I’ve tried the game in another Nintendo DS and it works perfectly…

  The problem appears to be with your Nintendo DS, so it may need to be fixed.

• I’ve tried the game in another Nintendo DS and it doesn’t work. What now?

  Your Game Card will need to be repaired or replaced.

• It’s a problem with more than one game. What now?

  If you’re having problems with more than one game it’s likely that there’s a problem with your Nintendo DS system, and you’ll need to send it in for further inspection.