If you’re experiencing problems with the buttons on your Nintendo DS system, follow the advice below.
If the buttons are working, but are performing different commands to what you are expecting, check that you have them set up correctly.
If this isn’t an option, consult the game’s manual for details of the default button configuration.
You should also try the game in a different Nintendo DS system, as it may be that there’s an issue with the both the game and the system.
Unfortunately we can’t tell if the problem is with your Nintendo DS or the game. You’ll need to send us both for further inspection.
The problem appears to be with your Nintendo DS, so it may need to be fixed.
Your Game Card will need to be repaired or replaced.
If you’re having problems with more than one game it’s likely that there’s a problem with your Nintendo DS system, and you’ll need to send it in for further inspection.
You can book your Nintendo DS and Game Card(s) in for inspection by the Nintendo Customer Support Team.
Please note that we are only able to repair or replace games that have come directly from Nintendo.