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Nintendo DS Support

Here’s where you’ll find all our topics and video tutorials, so we can get to the bottom of any issues you’re having.


I can’t get online when I’m out and about…

If you’re in a Wi-Fi hotspot such as a coffee shop or library, you may be able to connect to the internet through your Nintendo DS.

I can’t connect to the internet. What should I do?

Some access points require a fee, a login process or a user agreement in order for you to connect to them. Unfortunately your Nintendo DS isn’t compatible with these hotspots, so this could be what’s causing your problem.

My hotspot doesn’t require a fee, login process or user agreement. What can I do?

Insert a Wi-Fi compatible game into your system and access the Nintendo Wi-Fi Connection screen. The process will be different for each game, so consult the manual for more details.

Once you are at the Setup screen, click Nintendo Wi-Fi Connection Settings, then follow the usual process for connecting to the internet, which you’ll find in How do I connect my Nintendo DS to the internet?

What happens next depends on the icon that appears next to the network you are trying to connect to.

If your Access Point has a blue, unlocked icon you should be able to access the internet without any problems. Tap the Access Point and click ‘OK’, then return to your game’s main screen to play online.

If the Access Point has a red, locked icon you’ll need to obtain the password in order to use the internet. Once you have the password, enter it when prompted and click ‘OK’ to save your settings.

If the Access Point has a grey, locked icon it means it isn’t compatible with Nintendo Wi-Fi Connection, so unfortunately you won’t be able to connect to it.


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