Applies to: Nintendo 3DS
If your Nintendo 3DS speakers are not working, please follow the advice below.
If headphones are plugged in to your Nintendo 3DS, no sound will be played through the speakers. Please remove the headphones.
Please check the volume level, you can find the volume dial on the left hand side of your Nintendo 3DS.
If the volume level is turned up on your Nintendo 3DS and there is still no sound, please check the Option Menu in the game to see whether there is a setting to adjust the sound. If there is, try adjusting the sound from here.
If there isn’t, or that hasn’t solved the issue, please try another Game Card in your Nintendo 3DS, if possible.
If you tested another Game Card in your Nintendo 3DS and it works perfectly, the game may be faulty.
Unfortunately, we’re not sure whether the problem is with your Nintendo 3DS or the Game Card.
It appears that your Nintendo 3DS may be faulty and need to be repaired.
If the Game Card may be faulty, please check who published the game by referring to the contact details in the instruction manual. If Nintendo published the game, we’ll be happy to repair or replace it for you. Please note that we are only able to repair or replace Nintendo games.
If a different publisher released the game, please contact them directly.
If you are unsure who the publisher is, we’ll be happy to help. Please contact the Nintendo Customer Support Team.
If you’re unsure whether the fault may be the game or your system, you can book your Nintendo 3DS and Game Card in for inspection by the Nintendo Customer Support Team.