The sound from my speakers isn’t clear...
Applies to: Nintendo 3DS
Summary
If there’s a problem with the sound from your Nintendo 3DS speakers, please follow the advice below.
Diagnosing the issue
Firstly, please adjust the volume control on your Nintendo 3DS. You should then see if the problem happens with multiple games, or just the one.
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Is the volume turned up?
Please check the volume level, you can find the volume dial on the left hand side of your Nintendo 3DS.
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I've turned the volume up but the sound still isn’t clear
If the volume level is turned up on your Nintendo 3DS and the sound is still unclear, please check the option menu in the game to see whether there is a setting to adjust the sound.
If that hasn’t solved the issue, please try another Game Card in your Nintendo 3DS, if possible.
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It’s only a problem with one game, what should I do?
If you've tested another Game Card in your Nintendo 3DS and it works perfectly, the game may be faulty.
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I don’t have another game to test the sound, what can I do?
Unfortunately, we’re not sure whether the problem is with your Nintendo 3DS or the game Card. You can book them in for inspection by the Nintendo Customer Support Team.
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It’s a problem with more than one game, what should I do?
It appears that your Nintendo 3DS may be faulty and need to be repaired. You can book it in for inspection by the Nintendo Customer Support Team.
Still have an issue?
If the Game Card may be faulty, please check who published the game by referring to the contact details in the instruction manual. If Nintendo published the game, we’ll be happy to repair or replace it for you. Please note that we are only able to repair or replace Nintendo games.
If a different publisher released the game, please contact them directly.
If you are unsure who the publisher is, we’ll be happy to help. Please contact our Nintendo Customer Support Team.
If you’re unsure whether the fault may be the game or your system, you can book your Nintendo 3DS and Game Card in for inspection by the Nintendo Customer Support Team.
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