My Game Card isn’t working properly...
Applies to: Nintendo 3DS
Summary
If you are having problems with a Nintendo 3DS Game Card, please follow the advice below.
Diagnosing the issue
Firstly, we need to check if the problem is with the game or your Nintendo 3DS. If possible, please try testing another Game Card in your Nintendo 3DS.
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I’ve tried other Game Cards in my Nintendo 3DS and they work perfectly
Please try the Game Card in another Nintendo 3DS.
If the game works perfectly in a different system, your Nintendo 3DS may be faulty and need to be repaired. You can book it in for inspection by the Nintendo Customer Support Team.
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I’ve tried other Game Cards in my Nintendo 3DS and they don’t work either
It appears that your Nintendo 3DS may be faulty and needs to be repaired. You can book it in for inspection by the Nintendo Customer Support Team.
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The Game Card does not work in another Nintendo 3DS either
It appears that the Game Card may be faulty and need to be repaired or replaced.
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I don’t have other Game Cards to test my Nintendo 3DS, what can I do?
Unfortunately, we’re unable to tell whether the fault lies with your Nintendo 3DS, the Game Card or both.
Still have an issue?
If the Game Card may be faulty, please check who published the game by referring to the contact details in the instruction manual. If Nintendo published the game, we’ll be happy to repair or replace it for you. Please note that we are only able to repair or replace Nintendo games.
If a different publisher released the game, please contact them directly.
If you are unsure who the publisher is, we’ll be happy to help. Please contact our Nintendo Customer Support Team.
If you’re unsure whether the fault may be the game or your system, you can book them in for inspection by the Nintendo Customer Support Team.
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