My +Control Pad isn’t working properly...

Applies to: Nintendo 3DS


If the +Control Pad on your Nintendo 3DS isn’t responding properly, follow the advice below.

Diagnosing the issue

Firstly, we need to find out if the problem lies with your Nintendo 3DS or the game. If possible, please try another Game Card on your Nintendo 3DS.

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Still have an issue?

If the Game Card may be faulty, please check who published the game by referring to the contact details in the instruction manual. If Nintendo published the game, we’ll be happy to repair or replace it for you. Please note that we are only able to repair or replace Nintendo games.

If a different publisher released the game, please contact them directly.

If you are unsure who the publisher is, we’ll be happy to help. Please contact the Nintendo Customer Support Team on +44 (0)345 605 0247.

If you’re unsure whether the fault may be the game or your system, you can book your Nintendo 3DS and Game Card in for inspection by the Nintendo Customer Support Team.