Applies to: Nintendo 3DS
If your AC Adapter isn’t working, please follow the advice below.
Firstly, we need to check if the fault is with your Charging Cradle, the AC Adapter or your Nintendo 3DS. Please connect your Nintendo 3DS directly to the mains power by using the supplied AC Adapter without your Charging Cradle.
It appears that your Charging Cradle may be faulty and need to be repaired. You can book it in for inspection by the Nintendo Customer Support Team.
If possible, please try charging your Nintendo 3DS with another original Nintendo AC Adapter.
Unfortunately, we’re unable to tell whether the fault lies with your Charging Cradle, AC Adapter or Nintendo 3DS. You can book them in for inspection by the Nintendo Customer Support Team.
It appears that your AC Adapter is faulty and may need to be repaired or replaced.
It’s likely that your Nintendo 3DS is faulty, and may need to be repaired.
You can find more information on replacing Nintendo products in our repairs center.
You can book your Nintendo 3DS or accessory in for inspection by the Nintendo Customer Support Team.