Applies to: Nintendo 3DS
If your Nintendo 3DS isn’t reading your AR cards, follow the steps below.
AR Cards cannot be recognised if you hold them too close or too far away. For best results, hold them at a distance of around 35cm.
If part of your AR Card is not on screen, it may not be recognised.
If lighting is too low, or the AR Card is being used in direct sunlight, your Nintendo 3DS may have trouble recognising your AR Card. For optimum use, please use your AR Cards in an appropriately lit area.
If the outer cameras are dirty, wipe them gently with a soft, dry cloth before trying again.
If the AR Cards are bent, folded or damaged, they may not be recognised by your Nintendo 3DS.
You can download replacement AR Cards here.
If you’ve followed the above steps, including downloading replacement AR Cards and your Nintendo 3DS is still not recognising them, you can contact the Nintendo Customer Support Team.