Book your console or accessory for a free assessment

We’re sorry you’re experiencing problems with your console, game or accessory.

Simply follow the 6 steps below to book your item for a free assessment by our Official Nintendo UK Customer Support team.

Don’t worry, you’re in safe hands.

Please ensure you have....

flower Your console or accessory
mushroom A copy of your proof of purchase
box A Fault description
bullet Your Delivery address details
Let's go!
Mole
    • Delivery address

      uk flag
      uk flag

      Please note that this is where you would like us to send your item once it has been repaired, so make sure there will be someone around to sign for the delivery.


  • Choose a repair option

    Please select your console to start

    mushroom
  • All our consoles are covered by a one year manufacturer’s warranty. In order to be repaired free of charge under warranty, a proof of purchase must be sent back with the console.

    In Warranty

    Place of purchase

    Please tell us where you purchased your console

    Nintendo official UK store
    Other retail store

    Date of purchase

    Unfortunately your console appears to be out of it's warranty period, but you can still send us your console for a free inspection. If your Nintendo product does require a repair, please take a look at our guideline price list for example repair costs.

    The date entered seems to be in the future!
    Please check that the date is correct.

    princess daisy

    Out of Warranty

    If your console, game or accessory is out of warranty you can send us your console for a free inspection. If your Nintendo product does require a repair, please take a look at our guideline price list for example repair costs.


  • Please give us as much info as you can about the problem you’re having. This way, our experts can get to the bottom of it as soon as possible.

    Topic suggestion banana

    Have you tried these solutions?

      Donkey Kong

    • Post it, it's free!

      To send your items to us, you'll need a postage label, please choose one of the following options.

      Email me my label

      Packaging guidelines

      Post it it's free!

      Post me my label

      Registered delivery address

      Some name
      Some address
      Some address line 2
      an example city
      SW1 XXX
      Example country

      Edit
      Mario

    • Items you are sending Edit

      2DS

      Serial number

      Not provided.

      Warranty information

      I do not have proof of purchase with my return

      Date of purchase

      Not provided.

      Your delivery address Edit

      Registered delivery address

      Some name
      Some address
      Some address line 2
      an example city
      SW1 XXX
      Example country

      Fault description Edit

      Not provided, go back to section 4 if you'd like to provide a fault description.


      continue
    Mario and Luigi